Michel Marbella

FAQs

Michel Marbella  is committed to deliver an unparalleled shopping experience in both our store and online. If you cannot find an answer to your question in the FAQ listed below , please contact our service department 

Where does our espardrilles come from?

Mostly from Alicante and La Rioja, developed and planned with our parent manufacturers

Where are our shoes produced?

Spain

How long have we been producing shoes?

15 years

Do we offer free shipping?

Yes. For any purchases over £150 in Spain, over £300 in Europe and over £400 in the rest of the world. 

Is our website secure?

We keep payment info and business data safe. Stripe and PayPal Payments are PCI compliant and supports 3D Secure checkouts.

Which payment methods do we accept?

All major credit cards including American Express, Visa, Mastercard, Apple Pay, Google Pay & more.

What is our returns policy?

You may request an exchange or refund within 15 days of receipt of your order. On receipt and verification of the returned item, we will reimburse your return delivery fee along with the original purchase cost.

Can I return items purchased online in-store?

Yes. As long as it is within 15 days of purchase, you hold a valid receipt and the item has not been worn or damaged. Please check opening times before visiting the store.